Please contact us immediately if you receive the wrong item by error or your order arrives damaged at shop@industrytattoosupply.com.au.
After notifying us and receiving confirmation, wrongly supplied or damaged goods must be shipped to return to us within 4 days using tracked post. You costs will be reimbursed subject to this confirmation.
Due to Health regulations and to ensure our ink and needle products are provided properly sterilised and undamaged, we are not able to accept returns of these products if incorrectly ordered so please choose carefully.
Customers must make claims for short supply, loss or damage by email to shop@industrytattoosupply.com.au within 24 hours from the date of delivery of the Goods by the Supplier to the customer postal address. Items cannot be returned or orders cancelled unless such action is authorised in writing by Industry Tattoo Supply.
We will not accept returns of any Goods purchased more than 30 days from the date of invoice. If the return or order cancellation is approved, we reserve the right to charge an administration fee of an amount of 15% of the value of the Goods ordered. This will typically only apply due to change of mind when shipment has already occurred.
